Return & Refund Policy

Royal Dry Fruit — Premium Taste. Royal Quality.

Last Updated: October 15, 2026

At Royal Dry Fruit, customer satisfaction is our priority. We take great care in selecting, packaging, and delivering our premium dry fruits, nuts, and snacks to ensure a pleasant shopping experience.

If you experience an issue with your order, we are here to help.

1. Return Eligibility

Due to the edible and perishable nature of our products, we follow strict hygiene and food safety standards.

Returns may be accepted under the following circumstances:

You received an incorrect product.
Your order arrived damaged or defective.
The product was spoiled or unsuitable for consumption upon delivery.
You received an incomplete order.
There is a verified quality issue with the product.

All return or refund requests are subject to review and applicable consumer protection laws.

2. Non-Returnable Items

For hygiene and food safety reasons, we generally cannot accept returns for:

Products that have been opened or used, unless defective or otherwise required by law.
Products damaged due to improper storage after delivery.
Items purchased incorrectly or due to a change of mind, where permitted by law.
Products without sufficient order information to verify the purchase.

These exclusions do not affect your statutory consumer rights.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, defective, spoiled, or incorrect product, please contact our customer support team within [48 hours or your chosen reporting period] of receiving your order.

To help us resolve your concern quickly, please provide:

Your order number
Your full name and contact details
Clear photographs of the product and packaging
A brief description of the issue

Our team will review your request and provide an appropriate solution.

The reporting period does not limit any rights provided by applicable law.

4. Refund Policy

Once your refund request has been reviewed and approved, we will initiate the refund process.

Depending on the issue and applicable laws, available resolutions may include:

A full refund
A partial refund
A replacement product
Store credit, where agreed and legally permitted

Approved refunds will generally be processed within [5–10 business days or your actual processing period].

Refunds for prepaid orders are normally issued to the original payment method where supported. For Cash on Delivery orders, our support team will coordinate an appropriate refund method.

The time required for funds to appear in your account may depend on your bank or payment provider.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to verification and product availability.

Where a replacement is appropriate, we will arrange the necessary next steps with you.

We aim to resolve genuine product-related concerns fairly and efficiently.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can generally be accommodated before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. Any applicable refund or return will be handled according to this policy and consumer protection laws.

7. Return Shipping Costs

If a return is approved because of our error, a damaged product, or a verified product defect, Royal Dry Fruit will arrange or cover reasonable return shipping costs where applicable.

For any other approved return, shipping charges and arrangements will be communicated before the return is completed.

Please contact our customer support team before sending any products back.

8. Exchanges

Product exchanges may be available in cases involving incorrect, damaged, or defective items.

Because our products are food items, exchanges for personal preference or change of mind are generally not available, except where required by applicable law.

9. Refunds for Missing Items

If any item is missing from your delivered order, please contact our customer support team with your order details.

After reviewing and verifying the issue, we will arrange an appropriate resolution, which may include sending the missing item or providing a refund.

10. Contact Us

For return requests, refunds, replacements, or order-related assistance, please contact:

Store Name: Royal Dry Fruit

Our customer support team will assist you with your concern.

Your Satisfaction Matters

At Royal Dry Fruit, we believe every customer deserves quality products and reliable service.

We are committed to addressing genuine concerns fairly and making your shopping experience as enjoyable as possible.