Delivery and Logistics Policy

Royal Dry Fruit — Premium Taste. Royal Quality.

Last Updated: October 15, 2026

At Royal Dry Fruit, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers across Pakistan. We take care in preparing, packing, and dispatching your favorite premium dry fruits, nuts, and healthy snacks.

This policy explains our order processing, shipping procedures, delivery arrangements, and logistics practices.

1. Delivery Coverage

Royal Dry Fruit offers delivery services within Pakistan only.

We aim to serve customers in major cities, towns, and other locations supported by our courier partners.

Delivery availability may depend on your location, courier service coverage, and operational conditions.

We currently do not offer international shipping.

2. Order Processing and Confirmation

Once an order is placed through our website, our team begins the order verification and processing procedure.

  • Orders may be confirmed through a phone call, SMS, or WhatsApp message.

  • Customers must provide accurate contact and delivery information.

  • Orders are prepared for dispatch after successful verification, where verification is required.

  • Orders placed on weekends or public holidays may experience additional processing time.

Estimated Order Processing Time: 1–2 business days.

Actual processing times may vary depending on stock availability and order volume.

3. Estimated Delivery Time

We aim to deliver customer orders as efficiently as possible.

Estimated delivery timelines are:

Delivery Location Estimated Time
Major Cities in Pakistan 2–4 business days
Other Cities and Towns 3–5 business days
Remote Areas 5–7 business days

These are estimated delivery periods, not guaranteed commitments. Delivery times may vary depending on the destination, courier operations, public holidays, weather conditions, and unforeseen circumstances.

4. Cash on Delivery (COD)

Royal Dry Fruit currently accepts Cash on Delivery (COD) only.

Customers can place orders online and pay when their parcel is delivered.

Important COD Guidelines:

  • Payment must be made in Pakistani Rupees (PKR).

  • Customers should keep the payable amount ready at the time of delivery.

  • The payable amount includes the product price and any shipping charges confirmed at checkout.

  • Online card payments and advance bank transfers are not currently offered.

  • Courier delivery personnel may collect the payment on behalf of Royal Dry Fruit.

Customers should verify that the amount requested matches their confirmed order total.

5. Shipping Charges

Shipping charges may vary based on:

  • Delivery destination

  • Package weight and size

  • Courier service availability

  • Applicable promotional offers

Any shipping charges will be communicated during checkout before order confirmation.

Free delivery promotions, where offered, will be subject to the conditions displayed on our website.

6. Packaging and Product Protection

At Royal Dry Fruit, we understand the importance of maintaining product quality during transportation.

We aim to ensure that:

  • Dry fruits and nuts are packed with appropriate care.

  • Product containers are secured to reduce the risk of damage.

  • Packaging helps protect items from dust, moisture, and external contamination.

  • Orders are checked before dispatch.

Although we take reasonable precautions, products may occasionally be affected by courier handling or transportation conditions.

7. Courier and Logistics Partners

Royal Dry Fruit may work with third-party courier and logistics providers to deliver customer orders.

Our courier partners are responsible for transportation and last-mile delivery according to their service arrangements.

While we coordinate delivery and assist customers with shipment concerns, courier operations may be affected by external circumstances.

Royal Dry Fruit will address its responsibilities under applicable consumer protection laws.

8. Order Tracking

Once your order has been dispatched, tracking details may be shared via SMS, WhatsApp, or email, depending on the courier service used.

If tracking information is available, customers may use it to monitor shipment progress.

For order-related assistance, please contact our customer support team with your order number.

9. Delivery Attempts and Unavailable Customers

Courier partners may contact customers before attempting delivery.

If a customer is unavailable:

  • The courier may attempt delivery again, subject to its service policy.

  • The customer may be contacted to arrange another delivery attempt.

  • Repeated unsuccessful attempts may result in the parcel being returned to Royal Dry Fruit.

Additional delivery charges may apply to customer-requested reshipments, where appropriate and communicated in advance.

10. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Full name

  • Mobile phone number

  • House or building number

  • Street and area

  • City

  • Postal code, where applicable

  • Nearby landmark, if necessary

If delivery details need correction, please contact our customer support team as soon as possible.

We will attempt to update the information before dispatch, but changes may not be possible once the parcel is in transit.

11. Delayed Deliveries

Occasionally, deliveries may be delayed due to:

  • Unfavorable weather conditions

  • Courier network disruptions

  • National or public holidays

  • High seasonal order volumes

  • Road closures or transportation restrictions

  • Incomplete customer information

  • Other circumstances beyond our reasonable control

If your delivery is delayed beyond the estimated timeframe, please contact us for assistance.

12. Damaged, Missing, or Incorrect Products

Customers are encouraged to inspect their parcels upon receipt.

If an order arrives damaged, incomplete, or incorrect, please contact Royal Dry Fruit within 48 hours of delivery where reasonably possible.

Provide your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the concern and arrange an appropriate resolution, which may include a replacement or refund, in accordance with our Return and Refund Policy and applicable Pakistani consumer protection laws.

The reporting period does not restrict any mandatory legal rights.

13. Order Cancellation

Customers who wish to cancel an order should contact our support team before dispatch.

Once an order has been shipped, cancellation may not be immediately possible.

If a shipped order needs to be cancelled, our team will provide guidance based on the delivery status and applicable policies.

14. Customer Responsibilities

To ensure successful delivery, customers are requested to:

  • Provide accurate delivery details.

  • Keep their registered mobile number reachable.

  • Respond to order verification calls or messages where applicable.

  • Remain available during the expected delivery window.

  • Keep the COD payment amount ready.

  • Report delivery-related issues promptly.

15. Changes to This Policy

Royal Dry Fruit reserves the right to update this Delivery and Logistics Policy to reflect changes in courier arrangements, business operations, or applicable legal requirements.

Updates will be published on this page with a revised date.

16. Contact Us

If you have questions about your order, shipment, or delivery, please contact our customer support team.

Business Name: Royal Dry Fruit

Country: Pakistan

 

Freshness Delivered to Your Doorstep

At Royal Dry Fruit, every order matters. We strive to combine premium dry fruits, careful packaging, and dependable delivery services to provide a shopping experience you can trust.

Royal Dry Fruit — Premium Taste. Royal Quality.